Privacy Policy
Elaine Alexander – Ethical AI Training + Consulting
Effective Date: Jan 1, 2025

Purpose
This policy explains how personal information is collected, used, stored, and protected across therapy services, consulting, training, and online interactions. It follows Ontario privacy expectations, including the Personal Health Information Protection Act (PHIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act.

Information collected

Personal information may include:
Name, email, phone number
Billing and payment details
Information shared through contact forms or intake forms
Website usage data such as IP address or cookies

How information is used

Information is used to:
Provide consulting, and training services
Communicate about appointments, services, or inquiries
Process payments and manage business operations
Improve services, content, and client experience

Your information is not sold or shared for marketing by third parties.

Consent

Consent is obtained before collecting, using, or disclosing personal information, except where permitted or required by law..

You may withdraw consent at any time, subject to legal or contractual limitations.

Privacy and AI tools

AI tools may be used in limited, supportive ways within the business (for example, drafting general content or organizing ideas).

No identifying or sensitive client information is entered into AI systems.

AI is not used to make decisions about clients or to provide therapy.

All work involving AI is reviewed by a human before use.

Complete AI Policy here.

Confidentiality and disclosure

Personal information is kept confidential and will only be disclosed:
With your consent

Storage and security

Information is stored using reasonable administrative, technical, and physical safeguards.

This may include secure digital platforms, encrypted systems, and password protection.

While every effort is made to protect your information, no system can guarantee absolute security.

Retention

Personal information is retained only as long as necessary to fulfill its purpose and meet legal or regulatory requirements.

For therapy clients, records are retained in accordance with Ontario standards.

Access and correction

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.

Requests can be made in writing using the contact information below.

Website and cookies

The website may use cookies or analytics tools to understand general usage patterns.

These tools do not identify you personally unless you choose to provide that information.

You can disable cookies through your browser settings.

Third-party services

This business may use third-party services (such as payment processors, booking systems, or email platforms) that store or process information on secure servers.

These providers are expected to meet privacy and security standards.

Contact

If you have questions about this policy or how your information is handled, you can contact:

Elaine Alexander
Registered Psychotherapist (Qualifying)
Ottawa, Ontario
elainealexander.com

Updates

This policy may be updated as practices, technology, or legal requirements change. The most current version will always be available on the website.